Technical Support Topics

Technical Support

nutrients wrong 2 messages

Last message on March 17 by Dietician: Hi U1196788853, Thanks for your question. Are you logging each component separately? Even skinless chicken thighs have some fat (about 5 grams per thigh). If you tap on the fat total on your dashboard, or by tapping the three dots on the top right...

Unable to change time setting 1 messages

Last message on March 11 by Suziezed: I just signed up for the paid version after using the free version (which doesn't include time of when you ate something). However my attempts to change my time zone aren't working and it's annoying to have to keep changing the time when I log an...

What determines the color coding of the Nutrients progress bars? 3 messages

Last message on March 1 by Daniil-Support: Hello, we only display certain nutrients in orange in case of overage: Fat, Carbs, Net Carbs, Protein, Sat Fat, Sodium/Salt, Sugar, Alcohol Sugars, Added Sugars, Caffeine, Alcohol, Vitamin K, Oxalate, Fructose, Lactose, Cholesterol If a nutrient...

Import Web Recipe - Desktop Version 4 messages

Last message on February 20 by Nikita.Support: Hello dear user. Our team has decided to postpone the web version development for now, and thus, Import Recipe was not implemented on the web. Please use this function in the mobile app. Best regards, MyNetDiary Support

Using Autopilot During Maintenance 4 messages

Last message on February 1 by SimBoy_YHZ: How would one set a target range in the app? I don't see an obvious way to do that.

Custom Food Salt/Sodium 2 messages

Last message on January 26 by U1192772930: It's back with latest update.

App Guide 2 messages

Last message on January 25 by Mnd_tech_support: Dear WiWildcat, I apologize for any irritation caused by the persistent reminder to check out the app guide. We aim for these prompts to be helpful onboarding tools and not a source of frustration. If you're finding the reminder to be too...

SSL Certificate 1 messages

Last message on January 21 by Debduffin248: The site's SSL certificate appears to have expired. Chrome is blocking access.

Project date to achieve weight loss goal 3 messages

Last message on January 21 by Cluter: To keep you informed to, I did on the iPhone app find that if I go to Weigh In on the dashboard page, there is a Weight Trend Forecast which includes a Weight Target Estimate measure which answers the core question. I know that I have in the past...

Trans fat column is red, still shows zero 4 messages

Last message on January 8 by -pookie-: Thank you, I have emailed.

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