Cancel or terminate my account?

No problems at all - whether you have achieved your goals with MyNetDiary, or decided that you don't like keeping a diary. You can terminate your account any time on Settings > My Account page. When you terminate your account, all of your private data will be deleted in accordance with our Privacy Policy.

Please note that if you email us, requesting account deletion, we cannot delete account based solely on the email, as emails are not secure and could be spoofed. Account deletion could be done only by the account owner, after the owner logs in to his or her MyNetDiary account.

MyNetDiary Premium Subscriptions Purchased Online on MyNetDiary.com Website

If you paid via MyNetDiary's website for a new MyNetDiary Premium subscription, we provide 14-days money-back guarantee and full refunds, no questions asked. Our support team will issue full refund within 24 hours after you terminated your account if you are eligible for a refund. It may take up to 3 business days to receive your refund.

MyNetDiary does not provide pro-rated refunds. While the annual membership is the most economical option, if you are not sure how long you will be using MyNetDiary, then we recommend purchasing the monthly plan.

MyNetDiary Premium Subscription Purchased on iOS App Store

If you purchased MyNetDiary Premium subscription on Apple's iOS App Store, we cannot provide refunds, as MyNetDiary is just a vendor on the App Store and we don't have access to App Store payments and refunds. Please see iOS App Store Refunds for detailed information and instructions. Please note that terminating MyNetDiary account does not cancel an in-app subscription purchased on iPhone - only you can cancel your subscriptions purchased on the App Store, please see Apple's View, change, or cancel your subscriptions support article for more information.

MyNetDiary Premium Subscriptions Purchased on Google Play

If you paid for MyNetDiary Premium subscription through Google Play and terminate your account with MyNetDiary, we will cancel your auto-renewable subscription on Google Play, so you won't be charged again by Google. Please note that MyNetDiary does not offer pro-rated refunds of subscription purchases.

Alternatively, you can cancel your subscription by going to your Google Wallet account, please see Google Play subscription policy for more details.

 

View all FAQs