Technical Support Topics

Technical Support

Samsung Gear S3 syncing 7 messages

Last message on January 17 by Mnd_tech_support: Hello Roxy, Our apologies for the inconvenience, The integration with Samsung Health App had to be released to the last version of the app. But, we were forced to exclude it, at the very last moment, for a discovered technical problem. We regret...

What happened to daily progress stats? 2 messages

Last message on January 10 by Mnd_tech_support: Hello U8829433, We've simplified some sections on the Dashboard after rewriting the iPhone app. Now, you can always look up for specific details by tapping the "Analysis" or the "Weight" tabs on the Dashboard. Sincerely, Dmitry S. Tech Support,...

iPhone notification? 4 messages

Last message on January 9 by Mnd_tech_support: Hi Simplycidalia and Goofyorange, Thank you for the feedback! MyNetDiary is already considering to improve social aspect in the app. It would be awesome if you e-mail specific ideas toward developing the new features (e.g. some details for the web...

Android App and Maximum Membership not syncing up. 5 messages

Last message on January 9 by Mnd_tech_support: Hi U4168765, Our record states that you just synced up the web and mobile app. Please e-mail us if now. We'll help. Sincerely, Dmitry S. Tech Support, MyNetDiary

MND needs more measurement systems options. 1 messages

Last message on January 6 by Simplycidalia: I?m in Canada, so while we use feet and inches and pounds like the US, we use kilometres for distance. I?m stuck using miles for my GPS exercises unless I want to weigh myself in kilograms (which I don?t). ???????

Recipe icon lost! 3 messages

Last message on January 6 by Laurel: Go to log food, select breakfast,lunch, dinner or snack. Then click on ... upper right corner and should see it. If already picked foods will be there for recipe or can add or delete in recipe. Make sure you select option to include items when you...

How much weight have you lost with MyNetDiary? 8 messages

Last message on January 6 by Simplycidalia: Restarted this month again. No loss yet. It?s been yo-yoing down and up, unfortunately. But that just tells me I need to do something different. Restart again today with some macros tweaks and more strict with the nibbles.

Autopilot turns GREEN to RED - so discouraging! 3 messages

Last message on January 5 by Simplycidalia: Increase your daily calorie goal to account for the days that you consume extra calories. Obviously, you eat less than that on your other days. Problem solved. No more red days. Alternatively, I believe the maximum plan on MND has a calorie cycling...

How do you add friends 2 messages

Last message on January 5 by Simplycidalia: On the mobile app, you simply click on a member?s profile picture to go to their profile where you will see a ?Let?s be friends? button. Otherwise, if you have real-life friends on MND, you can do a search for them from the link on the mobile...

Stay healthy 1 messages

Last message on January 5 by SkatingHedgehog??: Hey guys,I?m an athlete and just started using this app today and I wanted to say that I am so proud of all of you for making efforts to stay healthy.I am a figure skater and therefore staying healthy is an important part of my lifestyle.I will...

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