Technical Support Topics

Technical Support

Samsung health linking 2 messages

Last message on March 18 by Mnd_tech_support: Hello Kevin.Rixe, Our apologies for the inconvenience, For the technical problem, we cannot expose integration for both MyNetDiary apps: free and diabetes. Sync enabled on two apps may send duplicated records to Samsung Health. So, sync was...

computer and phone show different amounts 4 messages

Last message on March 15 by Mnd_tech_support: Hi Codysewell, Please reconfigure the Home screen by enabling the missing tabs. See the article at ... If it does not help, please e-mail to support@mynetdiary.com with the details what particularly is not showing up on the iPhone App. Thank you...

Sharing custom foods and recipes 2 messages

Last message on March 12 by Mnd_tech_support: Hello U1758370, Yes, you can do it. Please see the articles at ... and ... Your wife can find copy your recipes and your custom foods while reviewing your Personal Page in Community. Then, these items will appear in her suggestion list while...

Fresh Start? 3 messages

Last message on March 8 by Mnd_tech_support: Hello TNYankee and U1909035, The Fresh Start feature is located on the Plan page online and on the My Plan screen of the mobile app. On the mobile app, the My Plan icon looks like a target circle for archery. If the My Plan tab is disabled on the...

Samsung Health & 3 messages

Last message on February 27 by Mnd_tech_support: Hello Soulkeeper, We do apologize that 'workouts' tracker was not included to the list of trackers available for sync. Exposing the 'workouts' data for the users who use the app in the countries different to the USA is an issue. We hope to get...

Share Profile With Girlfriend 2 messages

Last message on February 22 by Mnd_tech_support: Hello Spamalot, Yes, if you set up the appropriate sharing settings, she will be able to view all these by visiting your Personal Page in MyNetDiary Community. Please see the following support articles: ... ... Sincerely, Dmitry S. Tech Support,...

Which app to use on my iPad 2 messages

Last message on February 22 by Mnd_tech_support: Hello U2086841, Sorry for the inconvenience, There are many different devices: iPhone, Android, computers, laptops, iPads, tablets; so, we have designed special apps for the most popular of them. We tested all these apps and we are continuing...

How to remove a friend 2 messages

Last message on February 22 by Mnd_tech_support: Hello Kate-T, Please e-mail to support@mynetdiary.com. We'll help. Thank you for your patience. Sincerely, Dmitry S. Tech Support, MyNetSiary

Shared Custom Foods still don't show up for my husband after Saving. 2 messages

Last message on February 22 by Mnd_tech_support: Hello Rei, Sorry for the confusion, It does not matter which membership type you and your husband have. "Let everyone find my custom foods and activities" checkbox has to be selected. Otherwise, nobody can see (and copy) your custom foods and...

Autopilot has no discernable effect 3 messages

Last message on February 21 by Dietician: Hi Ernie, Glad you figured it out so you can keep on tracking! Please feel free to use technical support section of forum or email customer support at support@mynetdiary.com if you have further issues or questions. Have a healthy day! Brenda...

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