Technical Support Topics

Technical Support

Adding cholesterol to recipe 2 messages

Last message on November 14 by Mnd_tech_support: Hello John, Please make sure that at least one ingredient has non-zero cholesterol content. As a workaround, you can create new custom food and log cholesterol nutrient value there. Save this custom food. Then, choose it from suggestion list and...

Changes made to custom food names revert on next start - how do I change them? 2 messages

Last message on November 13 by Mnd_tech_support: Hello U1186535529, This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@mynetdiary.com so we will assist you. Sincerely, Dmitry S. Tech Support, MyNetDiary

App update problem 9 messages

Last message on November 4 by Mnd_tech_support: Hello John, Sorry to hear you are unsatisfied with the progress of the updates. Unfortunately, there is no way to come back to the previous version of the app. We would like to learn more about the difficulties you are experiencing in the...

Purchase MyNetDiary Diabetes & Diet Tracker Without Subscription 3 messages

Last message on November 1 by Gjsmith3rd: Thank you for the prompt response and you have answered my vague question. I now understand that the App, if purchased, will provide diabetes management functionality on the mobile device only. The web application will not provide this...

Calorie Budget is different to My Fitness Pal 3 messages

Last message on October 25 by Dietician: Hello Grand- I thought I would chime in here. I am one of the MND Dietitians. I can relate. I would be perplexed as well! Besides using different calculations to determine the best calorie budget for you there are some other nuances that play...

MyNet Diary Web Dashboard and Apple Watch 3 messages

Last message on October 14 by Mnd_tech_support: Hello U1187132224, You can generate this PDF report from the Analysis > Multi-Day Reports > Day Timeline webpage or from the Diabetes > Day Timeline webpage. Sincerely, Dmitry S. Tech Support, MyNetDiary

IPad App Crashing 2 messages

Last message on October 9 by Mnd_tech_support: Hello U6072583, Sorry for the trouble and thank you for reporting this. We would like to fix this. Can you please write to us at support@mynetdiary.com and provide the steps you took prior app's crash so that we can help you better? We look...

Undo a Retired Recipe? 2 messages

Last message on October 7 by Raebaekae: Hello Raebaekae, Our apologies, There is no way to undo the retired recipes. But, as a workaround, while reviewing the details of this recipe logged on someday in the past, it's possible to "Copy & Customize" the entry. (The "Copy & Customize"...

Does the MyNetDiary HD app still exist 3 messages

Last message on October 6 by Reeny74: Thanks for your help. I will just use the iPhone app Marina

MyNetDiary Doesn't Import Blood Pressure Reading from Google Fit 2 messages

Last message on September 30 by Mnd_tech_support: Hello Dale, Our apologies that blood pressure tracker is not among trackers available for sync with Google Fit App. Thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to have...

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