Technical Support Topics

Technical Support

Water consumption graph 3 messages

Last message on February 24 by Mnd_tech_support: Hello Wrbird63, Our apologies, The Android app does not allow viewing Water Tracker chart yet. The Water Chart is available on the Analysis webpage online. Thank you for the feedback! I will pass your request to our development team....

Recording in Kilojoules 2 messages

Last message on February 17 by Mnd_tech_support: Hello U1187156411, Our apologies, The feature is not available online yet. Thank you for the feedback! I will pass your request to our developers. Please bear with us. Sincerely, Dmitry S. Tech Support, MyNetDiary

Adding a recipe to a recipe 2 messages

Last message on February 17 by Mnd_tech_support: Hi Juleeeeez, Yes. MyNetDiary allows adding a recipe to another recipe as an ingredient. The full-featured recipe management requires Premium membership. Sincerely, Dmitry S. Tech Support, MyNetDiary

Weight chart - web vs app - where is Chart Type "BMI"? 4 messages

Last message on February 13 by Mnd_tech_support: Hi Dwyerjh & U1187569411, Sorry for the confusion, Please go to the Analysis > More Charts > select "Body Mass Index (BMI)" Measurement Type > select "period". The chart will be generated based on the data available for the selected period. I...

Sync to my Fitbit? 9 messages

Last message on February 12 by 50andfabulous: hi....I'm experiencing the same thing with my FitBit syncing. It's on always sync but I'm still not clear on this point: Fitbit Total Daily Total Calories Burned imported into MyNetDiary. But, this value is shown in Exercise Notes only. It's...

Double counting calories from Garmin Connect 2 messages

Last message on February 5 by Mnd_tech_support: Hello U1187436440, Your problem needs more detailed examination. Please report it to our technical support team at support@mynetdiary.com. We are always looking to help our users. Sincerely, Dmitry S. Tech Support, MyNetDiary

bar code scanner 4 messages

Last message on January 31 by Mnd_tech_support: If there is anything else you need o if you have other problems, please contact us at support@mynetdiary.com. We'll assist. Sincerely, Dmitry S. Tech Support, MyNetDiary

Garmin Daily Steps Calories - Running 5 messages

Last message on January 15 by Mnd_tech_support: Hi Shaun, Could you please contact us at support@mynetdiary.com so we can better assist you? We look forward to your email. Thank you. Sincerely, Dmitry S. Tech Support, MyNetDiary

Caloric Information on a food is incorrect 2 messages

Last message on January 15 by Mnd_tech_support: Hi U1187415136, Our apologies, When the scanner finds the item in the food database and shows the Nutrition Facts screen with the food name different from the food name printed on the real food package, please do not tap the "Log" button, also,...

Deleting previous days once you change calorie amount 2 messages

Last message on January 14 by Mnd_tech_support: Hello U1187405996, Our apologies for the inconvenience, As we don't have your email address, can you please write to us at support@mynetdiary.com so that we can provide explanation of this issue. We look forward to your...

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