Technical Support Topics

Technical Support

App doesn't pull in foods in the search bar 5 messages

Last message on September 10 by Mnd_tech_support: We apologize for the troubles, There was an internet connectivity problem in our data center, which affected food searches and online barcode lookup. It has to be fixed now. Lesliedelgadohayes, can you contact us at support@mynetdiary.com so...

How to set D-Carbs Target 2 messages

Last message on September 10 by Mnd_tech_support: Hello U1187004695, Sorry for the confusion, My Plan screen's top-toolbar is swipeable. You can swipe it to the left and you will see the Nutrient Targets tab. Or, you can go to the Plan webpage, click Nutrient Targets on the left and you will see...

Lost Data 3 messages

Last message on September 9 by Mnd_tech_support: Hello U1186988648, Sorry about that, Apparently, you have more than one account with us. Also, please notice that the mobile apps can be used as with as well as without the created account. In the last case, no backup is possible. Here are more...

Exercises entered in Weekly Plan disapperaing 4 messages

Last message on September 5 by Mnd_tech_support: Hello Cdonohue99, My apologies, I still cannot find an email from you. Did you already contact us at support@mynetdiary.com? We would be glad to help with this. Hope to hear from you soon. Sincerely, Dmitry S. Tech Support, MyNetDiary

Step bonus not syncing properly 2 messages

Last message on August 22 by MNDlover: And now it's jumped up again to 8397 in the last few minutes!!!

Creating & Saving personal Food recipe favorites 3 messages

Last message on August 5 by Mnd_tech_support: Hi MrZ & Nana8915, Please see the following support articles * about home-made recipes at ... * about custom foods at ... * about creating and editing recipes at ... * about recipe serving size at ... Please notice that full-featured recipe...

Maintenance Calories...Error? 2 messages

Last message on July 31 by Mnd_tech_support: Hello U1186916998, Sorry for the confusion, Please see the following support articles at: ... ... ... If the issue is still not clear, for further details, the problem will need more detailed examination since here is many moving parts. Please...

How to add notes to meal 3 messages

Last message on July 31 by Mnd_tech_support: Hello Mefferd, Sorry for the confusion, MyNetDiary does not support notes for meal feature yet. Thank you for the feedback! I will pass your request to our develoepers. On the web browser, the Daily Note feature is located on the same place as...

Dashboard on IOS 4 messages

Last message on July 31 by Mnd_tech_support: Hello U1185501409, Our apologies, The Dashboard was never implemented on the iPad HD App. But, if you are using the iPhone App installed to iPad Pro device, you can reconfigure the Home screen of the app by adding the Dashboard to it. Please see...

Meals 3 messages

Last message on July 24 by Mnd_tech_support: Yes, U1186897721, Manage My Foods on the iPhone app provides a few options - the Recipe and the Custom Meal. We would recommend using the Recipe feature since the Custom Meal will log the ingredients as separate entries to your Breakfast. Whereas,...

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