Frequently Asked Questions (FAQ)

Getting Started

Migrating Your Data from the Cronometer App

Migrating your data from the Lose It! app

Referral Program

Does calorie counting work?

Getting Support

Getting Dieting/Health Advice

What makes our apps the best online food diary?

Do you have weigh-in meetings?

Minimum age to use our apps

I accidentally logged the food for today

Can I set my own Weight Maintenance Calories?

Logging Food

Barcode Scanning Doesn't Work

Barcode scanner finds the food with different name

Barcode Scanner Buttons

Barcode stays black

Finding generic, fresh, and raw foods for cooking and recipes

Meal Planner

How can I lookup a food without logging it to a meal?

Edit/delete food or recipe. Clear search history.

Managing your food, recipes and meals

Save time with custom recipes and "my meals"

Does food catalog contain user-contributed foods?

Keeping track of vitamins and supplements

Home-made recipes? Finding only restaurant foods!

Recipe serving size?

Fastest Way to Log Foods on the Website

I noticed retired foods in my diary!

Copying and Moving Food

Cup size in MyNetDiary

How do I delete food entries in my meal (breakfast)?

Chloride Tracking

WHO Free Sugars in MyNetDiary

Importing recipes from web browser and recipe apps

Web recipe import limitations

Creating Custom Recipes and Custom Meals

How to Quickly Log Foods on Your Phone

How may I enter a portion size that isn't there?

Customizing food search tabs (favorites, recipes, and more)

Editing or modifying a recipe or "my meal"

How big is the "serving"?

Timestamping

Sending meal entries with iMessage

Adding Foods to Favorites

What is food short name?

How do I download my log?

How Can I Categorize My Foods?

Auto food logging

Where is an option to mark a day as complete?

The app gives 3 eggs a D rating when research says it's actually quite healthy

How to Quickly Log Vitamins and Supplements Each Day

How to Customize Meal Types

How to Visualize a Portion When the Serving Size Is Vague or Unclear

What Is the 'Finalize My Day' Alert and When to Use It

How Shopping List and Grocery Check Work with the Meal Planner

Remove ingredient in the system food. Negative food

How to Check How Often You’ve Eaten a Specific Food

How to Log Multiple Foods at Once (Multi-Entry Logging)

Why Does the Food Grading System Rate Common Foods Like Steak and Eggs Lower Than Beer and Toast?

An error that the required for scanning barcode libraries is missing in Google Play services

Shut off the food photos on the Food Entry screen

How to enable the specific nutrient totals on the Dashboard of my Android app?

How to switch between micronutrient percentages and their absolute weight values

How to Manually Enter All Nutrients When Creating a Custom Food

How to quickly delete food entry

How Food Labels Differ Across Countries (UK, AU, EU, US, CA)

How to Work with Different Serving Units and Estimate Flexible Portion Sizes

Why Your Past Calorie Totals or Dashboard Colors May Change

Manually Logging Food Weights from a Kitchen Scale

Non-US Food Labels

The recipe and its ingredients don't show grams

Calories, Macros, and Goals

Is there a time in the evening you shouldn't eat after?

Maintenance Calories vs. Calorie Budget

How to Use the App to Maintain Your Weight

Selecting nutrients to track

Dashboard color (apple/circle color)

Will my weekly calorie budget automatically adjust if I go over one day?

Using our service for a gluten-free diet

Why Is My Calorie Budget So High for Weight Maintenance?

Understanding and Optimizing the Autopilot Feature

Advanced AutoPilot FAQs

Starting Over with Fresh Start

How can I set Calorie Budget?

How to Gain Weight?

FODMAP foods and Low-FODMAP diet

Do I Need to Track Daily Activities?

Primary and Secondary Nutrients

Macronutrient Targets Changing from Day to Day

What do I do if I just keep going over the calorie intake but if I don't, I feel hungry?

Changing Calorie Budget, weight goal, macros, and calorie cycling on iOS

Ketones Testing

Changing Calorie Budget, weight goal, macros, and calorie cycling on Android

Understanding and Managing Binge Eating

I enter my food accurately, and I'm under my daily budget, but I'm not losing weight

Which diet should I follow?

Recommended calories are too high for me

When is the best time of day to weigh myself?

What are MyNetDiary recommendations based on?

How to Create a Personalized Calorie and Nutrient Plan

Setting Specific Macronutrient Targets

How does AutoPilot work?

Differences between Calorie Budget and Analysis

How the App Estimates Weight Loss – and How Accurate It Is

I do not receive the weekly summary emails anymore

My budget changes when I change target date

Balancing Life and Tracking: Can You Take a Break Without Losing Progress?

How to set an allergy in MyNetDiary to avoid specific suggestions

Macronutrients, vitamins, minerals, and other micronutrients available for tracking

What do the different grades (A, B, C, and D) mean in Keto and/or Low-Carb diet?

How to choose a great diet app?

How to Change Your Diet Type

What is the Difference Between the Basic and Advanced AutoPilot?

Understanding AutoPilot Weight Maintenance

Mastering Advanced AutoPilot

Is this service HIPAA compliant?

Understanding the Basic AutoPilot Feature

Advanced AutoPilot Guide

How to Change the Weekly Weigh-In Day for Advanced Autopilot

Minimum Calorie Budget

How to Change Your Check-In Day in Advanced AutoPilot

General Troubleshooting for Advanced Autopilot

I want my calorie budget to be set to 1234 calories and won't change anymore

Why did my target date change, and can I see the old one?

How to disable AutoPilot

Macros I change in plan revert to another number on the Dashboard

Is this service suitable for tracking intermittent fasting?

Devices and Syncing

Apple Health

Apple Watch Complications

Apple Watch sync

Connecting Activity Trackers and Fitness Apps

Migrating Your Data from the MyFitnessPal App

Does MyNetDiary and PlateAI sync with (insert tracker name)?

Using MyNetDiary and PlateAI with Whoop on Android

Using MyNetDiary and PlateAI with Whoop on iOS

Complications stopped working on Apple Watch

Health Connect Exercise shows 0 calories

Withings calories

Withings scale for multiple users

Withings Connection

Fitbit Connection

Apple Watch App Installation

Garmin Connection

Google Fit Integration Discontinued — Please Use Health Connect

My Tracker (Fitbit, Garmin, Withings) does not sync!

Amazon Halo support

Using MyNetDiary and PlateAI with Polar Flow on iOS

Using MyNetDiary and PlateAI with Runkeeper on iOS

Using MyNetDiary and PlateAI with AllTrails on iOS

Using MyNetDiary and PlateAI with Strava on iOS

Using MyNetDiary and PlateAI with Nike Run/Training Club apps on iOS

Using MyNetDiary and PlateAI with Peloton on iOS

Using MyNetDiary and PlateAI with Pacer on iOS

Using MyNetDiary and PlateAI with MapMyRun on iOS

My Tracker (Fitbit, Garmin, Withings) reduces available calories after sync!

Garmin Workout and Active Calories

Garmin calories don't match

Android Samsung Health sync

Fitbit Active Calories

Using MyNetDiary or PlateAI with Polar Flow on Android

Using MyNetDiary and PlateAI with Oura on Android

Using MyNetDiary or PlateAI with Runkeeper on Android

Using MyNetDiary and PlateAI with Pacer on Android

Using MyNetDiary or PlateAI with Peloton on Android

Using MyNetDiary and PlateAI with Nike Run/Training Club apps on Android

Using MyNetDiary and PlateAI with Strava on Android

Supported Fitbit models

Supported Garmin Models

Using MyNetDiary or PlateAI with Oura on iOS

Can the app sync with smart weighing scales?

Garmin delay in sync or broken linking

My new weight entry will not remain, it reverts to another numeric value

Why is My Heart Rate Data from Fitbit/Garmin Missing or Not Syncing Properly?

Apple Health Connection Screen Closes on iOS 26

Garmin's Verify Link button disappeared

Migrating your data from the MyFitnessPal Android app

How to set up MyNetDiary and PlateAI to "read" my body weight measurements from a third-party app?

Syncing Glucometer Data via Android Health Connect

Garmin Won’t Link – iPhone Loop Fix

Complex Exercises. Customized Workout

Should I log exercise separately if I link to Fitbit, Garmin, or Withings?

Plans, Billing, and Subscriptions

Managing iOS Subscriptions

Managing Android Subscriptions

Managing PADDLE.COM Subscriptions

Managing Website Subscriptions

Premium Recipes

Change subscription from monthly to annual

MyNetDiary Premium

Canceling a Subscription

Refunds for Subscriptions

Difference Between Premium, Lifetime Premium, and Premium Plus

How much does MyNetDiary cost?

Local prices for Premium

I am already a Premium user. Why do I have to pay for Premium Plus?

Premium Trial on iOS

Purchasing MyNetDiary with a discount

Missed Promo Offer in the App

Why "basic" feature XYZ is not provided for free?

Is there a discount for Lifetime Premium?

How to Apply a Gift Card Code

I paid for the subscription, but it didn't appear on my account.

Restoring Previously Purchased Premium subscriptions

The app shows my subscription expires in three days even though I just paid via Google Play Store

Double charge for iOS Premium Subscription

Switching from Premium to Premium Plus

Switching from Premium Subscription to Lifetime Premium

Subscription Renewal Notifications

Family sharing of MyNetDiary subscriptions

Family Sharing Limitations (Important)

Does Lifetime Premium support Apple Family Sharing?

I've setup iOS Family Sharing but my family member still cannot get free Premium while attempting to restore MyNetDiary iOS Subscription

Which nutrients can I track with the free version?

Which features available in free tier

Will I lose access to the recipes if I do not renew my subscription?

Managing PlateAI Subscription on Android

Managing PlateAI Subscription on iOS

Troubleshooting and Known Issues

Cannot Access My Account

After reinstalling the app, will all my data sync back to the app on my phone?

Downloading MyNetDiary and PlateAI on smartphone or tablet

Nutrients Totals Don't Match

Auto-Correct for Food Names

How to Submit a Feature Request

Weekly Analysis Button is gone

Removing amount suggestions

iOS app download stuck or frozen

Watch app widget, screens, and navigation

Getting Active and Resting Calories from iPhone Health App

My timezone gets changed

Built-in GPS Tracker

Home Screen widget (iOS 17)

Copying meals from yesterday

Updates of iOS apps on the App Store

iPhone camera access by MyNetDiary

Lock Screen widget

How to manage my Notes in the web?

Using the app without Internet connection

How to switch between the Dark and Light modes?

Red dot/badge on the Me tab

Downloading older versions of the app

Rounding Totals of Foods, Meals, and Daily

Touch ID stopped working after update!

Tracking A1c

Can I have the previous version of the app?

I am unable to download the app

All data is lost after reinstalling/updating/changing phone

Home Screen - customize/turn off

Change Credit Card Info

I noticed an invalid or missing nutrient in the food

Can I use Android app with Apple sign-in?

How to find the food I had before?

No reminder sounds, reminders are not displayed

How to get daily total calorie intakes sorted by date in descending order?

Vitamins and Supplements tracking on Android

The old weight record reappears after deleting it via Fresh Start

Troubleshooting Check-Ins Issue

My phone isn't syncing with my iPad/tablet/computer/laptop

General Questions

How do Streaks work on Android?

How do Day Streaks and Streak Freezes work in MyNetDiary for iOS?

Why Cals from Nutrients May Show No Details

AI Features

What Is an AI Recipe?

Meal Scan

AI Food Log by Description - Premium Plus feature (Android only)

AI Coach - Premium Plus feature

AI Coach Voice Conversation - Premium Plus feature (Android only)

AI Voice Logging - Premium Plus feature

AI Suggest Meals - Premium Plus feature

AI Restaurant Menu Scan - Premium Plus feature

About That Terms & AI Consent Screen

AI Exercise Logging - Premium Plus feature

Professional Connect

How to activate Professional Connect

Working with a dietitian or trainer

Professional Pack

Professional Directory Registration

How do I show my records in MyNetDiary and PlateAI to my dietitian, doctor, or trainer?

How to print out a copy of my daily food intake for my nutritionist

I'm a health professional. How can my client email me the food report?

How to find a health professional?

I'm a health professional. How can MyNetDiary and PlateAI help me work with my clients?

Food Database and Nutrition Data

Are Nutrition Facts showing uncooked or cooked food?

Recipe Database 370K+

Nutrition Facts vs. % Daily Value: The Meaning of Percentages

Allergens tracking

Fluoride Tracking

Coffee and Caffeine tracking

What is PhotoFoods Service?

What is Food Grade?

What if I do not find food in the database?

Food Grades: How Serving Size Influences Nutritional Ratings

I don't see Food Grade anymore

Oxalate journaling

Is the Food Database Accurate?

Nutrition Facts - Food Label

Understanding Popular vs. Common Nutrients

How to add the new restaurant or vendor to the database

Weight, Body, and Health Tracking

Water Tracking and Glass Size

Low Carb, Diabetes, and Blood Glucose

Tracking While Pregnant or Breastfeeding

More Body Measurements and Custom Trackers

Glycemic Index (GI) and Glycemic Load (GL)

iOS Sleep records discrepancy

Linking a Blood Pressure (BP) Monitor

Fixing Start Weight or Start Date

Repeating Blood Glucose (BG) Reminders

Changes to Carb Counting Methods and Removal of DiabetesCarbCount (DCarbs)

How do I track medications?

Adding Medications other than Diabetic Meds

Using Continuous Glucose Monitoring (CGM)

What are Net Carbs?

Medication reminders

Can I track net carbs and sugar alcohols?

Foods not found with Diabetes tracking!

Tracking Body Temperature

How to Measure and Track Bone Weight, Lean Body Mass, and Other Body Composition Metrics

Missing Carbs Info

Blood Pressure and Heart Rate tracking

Tracking Symptoms, Tests, and Anything Else

Water Reminders

Keeping Daily Notes

Blood glucose ranges and highlight colors

Does any liquid count as water?

How to print my Blood Glucose readings?

More measurement units in food servings. Conversion between volume and weight

Moving Trackers and Measurements Tabs to My Health

Water Tracker: Switching Between Fluid Ounces and Milliliters

Can I let our app "read" the data from my glucometer?

Copy Medication or Insulin Dose from Previous Day

Body Weight Tracking: Feature Overview and Settings

Exercise and Activity

Step Bonus

Step Bonus was subtracted

iOS Health daily steps import problems

Understanding Physical Activity Level (PAL) and How to Choose the Right One

Updating Height, Date of Birth, and Activity Level

Unable to Save Exercise Entries on iPhone

How to Log Exercises in MyNetDiary and PlateAI

Adding exercise to calorie budget

Health App Workout Sync Troubleshooting

Why are only 50% of my exercise calories added to my calorie budget?

Why do I burn fewer calories doing the same workout every day?

How to Use Advanced Autopilot for Muscle Building and Fat Loss with Exercise Calories

How to Log Steps Data

How can the Android app automatically track my steps?

How can the Android app track my exercises automatically?

Should I Enable Adding Exercise Calories When Using Advanced AutoPilot?

How can I stop getting double workouts (duplicated exercises?)

iOS Health app's workout does not appear in MyNetDiary

Exercises are not added to the budget, even with 'Add Exercise' feature turned on!

GLP-1 Companion

GLP-1 Companion / Diet Plan

Reports, Charts, and Data Export

Dashboard pull-down statistics - flames

Location of Charts

How do I get to view my weight chart?

Can I run a report by meal?

Data export

How to email my report to someone?

How to email reports directly from the app

Are the numbers in the Calorie Analysis and Single Nutrient Analysis sections accurate?

Understanding the Home Bar Graph

Recipe printing

Community and Sharing

Sharing your Meals

Editing your post in Community

How to add a friend

Share recipes between iOS and Android

Sharing Recipes in Android App

Sharing recipes - iMessage and links

Community Forums Help

Account, Privacy, and Settings

Where is my User ID number located?

Creating a MyNetDiary or PlateAI account (for backup and sync)

How can I find my account name?

Touch ID, Face ID, and PIN Code

Forgotten Password or Account

User privacy and data storage

Can I Use Two Food Diaries on the Same Device?

Access Old Account on a New Phone

Hiding Body Weight

Sign In to MyNetDiary or PlateAI account: Merging and Switching Accounts

Notifications are displayed even though reminders are turned off

What is the difference between having the app and having an account?

Can I use metric units and European date format?

Change week start

Changing Email and Password

Deleting Account

Switch between calories and kilojoules

How to switch between Sodium milligrams to Salt grams?

Sign In with Google ID vs. Sign In with Email ID

I constantly see Re-Sign In popup screen each time I open the app

Sign In with Apple ID vs. Sign In with Email ID

How do I delete foods I no longer eat?

Sign In with Facebook ID vs. Sign In with Email ID

Reference

How are the Calorie Budget and Weight Maintenance Calories calculated?

Resolving Autopilot Issues: Calorie Budget Below BMR

Fixing Advanced Autopilot Calculation Errors

How is the Required Deficit calculated?

Why does the calculated Calorie Budget become less than my BMR?

How to View the “What’s New” Section in the App

How does the app calculate BMI? Can I enter my own BMI?

Food calories don't match calories calculated from fats, carbs, and proteins

BMI and underweight targets

How do we calculate BMR calories? Can I enter my own?

Does MyNetDiary calculate WeightWatchers® POINTS®?

Understanding Your Calorie Budget in Relation to Basal Metabolic Rate (BMR)

Water Conversion Calculator

Autopilot Troubleshooting: BMR Budget Issues for 1.5-2 lb/week Weight Loss

Other MyNetDiary Apps

Wear OS App (MyNetDiary and PlateAI smartwatch app)

Why PlateAI Apps Require a Paid Subscription

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