Frequently Asked Questions (FAQ)

Before You Start

Does calorie counting work?

Purchasing MyNetDiary with a discount

Getting Support

Getting Dieting/Health Advice

What makes our apps the best online food diary?

Do you have weigh-in meetings?

Minimum age to use our apps

BMI and underweight targets

What is the difference between having the app and having an account?

Working with a dietitian or trainer

I accidentally logged the food for today

Does MyNetDiary calculate WeightWatchers® POINTS®?

How to choose a great diet app?

Mastering Advanced AutoPilot

How much does Premium cost?

Can I set my own Weight Maintenance Calories?

General Questions

Managing iOS Subscriptions

Managing Android Subscriptions

Managing Website Subscriptions

Canceling a Subscription

Refunds for Subscriptions

I paid for the subscription, but it didn't appear on my account.

MyNetDiary Versions and Subscription Options (App & Website)

How to Submit a Feature Request

Where is my User ID number located?

Water Tracking and Glass Size

Nutrition Facts vs. % Daily Value: The Meaning of Percentages

Understanding Physical Activity Level (PAL) and How to Choose the Right One

Connecting Activity Trackers and Fitness Apps

Migrating Your Data from the Cronometer App

Migrating Your Data from the MyFitnessPal App

Will my weekly calorie budget automatically adjust if I go over one day?

Migrating your data from the Lose It! app

Sharing your Meals

Understanding and Optimizing the Autopilot Feature

Advanced AutoPilot FAQs

Starting Over with Fresh Start

Fastest Way to Log Foods on the Website

Coffee and Caffeine tracking

FODMAP foods and Low-FODMAP diet

Family sharing of MyNetDiary subscriptions

Why "basic" feature XYZ is not provided for free?

How is the Required Deficit calculated?

User privacy and data storage

How to View the “What’s New” Section in the App

Editing your post in Community

Change subscription from monthly to annual

Changing Calorie Budget, weight goal, macros, and calorie cycling on iOS

Changing Calorie Budget, weight goal, macros, and calorie cycling on Android

MyNetDiary Premium

Can I Use Two Food Diaries on the Same Device?

How to Quickly Log Foods on Your Phone

Food calories don't match calories calculated from fats, carbs, and proteins

How to Create a Personalized Calorie and Nutrient Plan

Editing or modifying a recipe or "my meal"

How to add a friend

How to Measure and Track Bone Weight, Lean Body Mass, and Other Body Composition Metrics

How to Apply a Gift Card Code

Which nutrients can I track with the free version?

Changing Email and Password

Can I run a report by meal?

How do I download my log?

Deleting Account

Where is an option to mark a day as complete?

What is the Difference Between the Basic and Advanced AutoPilot?

Which features available in free tier

Advanced AutoPilot Guide

How to email reports directly from the app

Managing PlateAI Subscription on iOS

Understanding the Home Bar Graph

Managing PlateAI Subscription on Android

Why PlateAI Apps Require a Paid Subscription

What Is the 'Finalize My Day' Alert and When to Use It

Subscription Renewal Notifications

Community Forums Help

Weight Loss and Diets

Is there a time in the evening you shouldn't eat after?

How to Use the App to Maintain Your Weight

How are the Calorie Budget and Weight Maintenance Calories calculated?

Dashboard color (apple/circle color)

Using our service for a gluten-free diet

Why Is My Calorie Budget So High for Weight Maintenance?

How can I set Calorie Budget?

How to Gain Weight?

How do I set and track my nutrient targets?

Do I Need to Track Daily Activities?

What do I do if I just keep going over the calorie intake but if I don't, I feel hungry?

Understanding and Managing Binge Eating

How does the app calculate BMI? Can I enter my own BMI?

I enter my food accurately, and I'm under my daily budget, but I'm not losing weight

Which diet should I follow?

When is the best time of day to weigh myself?

What are MyNetDiary recommendations based on?

How does AutoPilot work?

How do we calculate BMR calories? Can I enter my own?

How the App Estimates Weight Loss – and How Accurate It Is

I do not receive the weekly summary emails anymore

Food Grades: How Serving Size Influences Nutritional Ratings

Balancing Life and Tracking: Can You Take a Break Without Losing Progress?

I don't see Food Grade anymore

Macronutrients, vitamins, minerals, and other micronutrients available for tracking

Does any liquid count as water?

What do the different grades (A, B, C, and D) mean in Keto and/or Low-Carb diet?

Nutrition Facts - Food Label

Understanding Your Calorie Budget in Relation to Basal Metabolic Rate (BMR)

Minimum Calorie Budget

Why do I burn fewer calories doing the same workout every day?

Is this service HIPAA compliant?

How to Use Advanced Autopilot for Muscle Building and Fat Loss with Exercise Calories

Understanding the Basic AutoPilot Feature

General Troubleshooting for Advanced Autopilot

Autopilot Troubleshooting: BMR Budget Issues for 1.5-2 lb/week Weight Loss

I want my calorie budget to be set to 1234 calories and won't change anymore

Body Weight Tracking: Feature Overview and Settings

Why did my target date change, and can I see the old one?

Is this service suitable for tracking intermittent fasting?

Foods and Recipes

Are Nutrition Facts showing uncooked or cooked food?

Finding generic, fresh, and raw foods for cooking and recipes

Premium Recipes

Recipe Database 370K+

Meal Planner

How can I lookup a food without logging it to a meal?

Edit/delete food or recipe. Clear search history.

Managing your food, recipes and meals

Save time with custom recipes and "my meals"

Does food catalog contain user-contributed foods?

Keeping track of vitamins and supplements

Home-made recipes? Finding only restaurant foods!

Recipe serving size?

I noticed retired foods in my diary!

What is PhotoFoods Service?

Copying and Moving Food

Importing recipes from web browser and recipe apps

How do I delete food entries in my meal (breakfast)?

What Is an AI Recipe?

Cup size in MyNetDiary

Chloride Tracking

WHO Free Sugars in MyNetDiary

What is Food Grade?

What if I do not find food in the database?

How may I enter a portion size that isn't there?

How big is the "serving"?

Sending meal entries with iMessage

Share recipes between iOS and Android

Sharing Recipes in Android App

Sharing recipes - iMessage and links

What is food short name?

How Can I Categorize My Foods?

The app gives 3 eggs a D rating when research says it's actually quite healthy

More measurement units in food servings. Conversion between volume and weight

How to Visualize a Portion When the Serving Size Is Vague or Unclear

Remove ingredient in the system food. Negative food

Is the Food Database Accurate?

How to add the new restaurant or vendor to the database

How to print out a copy of my daily food intake for my nutritionist

How Shopping List and Grocery Check Work with the Meal Planner

How to Quickly Log Vitamins and Supplements Each Day

How to Check How Often You’ve Eaten a Specific Food

How to Work with Different Serving Units and Estimate Flexible Portion Sizes

Why Does the Food Grading System Rate Common Foods Like Steak and Eggs Lower Than Beer and Toast?

How to enable the specific nutrient totals on the Dashboard of my Android app?

How to switch between micronutrient percentages and their absolute weight values

Will I lose access to the recipes if I do not renew my subscription?

How to Manually Enter All Nutrients When Creating a Custom Food

How to Log Multiple Foods at Once (Multi-Entry Logging)

How Food Labels Differ Across Countries (UK, AU, EU, US, CA)

Non-US Food Labels

Why Your Past Calorie Totals or Dashboard Colors May Change

Manually Logging Food Weights from a Kitchen Scale

Recipe printing

How do I delete foods I no longer eat?

The recipe and its ingredients don't show grams

AI Meal Scan

Sync With Other Trackers

Does MyNetDiary and PlateAI sync with (insert tracker name)?

Withings calories

Withings scale for multiple users

Withings Connection

Fitbit Connection

Garmin Connection

Google Fit Integration Discontinued — Please Use Health Connect

My Tracker (Fitbit, Garmin, Withings) does not sync!

Amazon Halo support

Using MyNetDiary and PlateAI with Polar Flow on iOS

Using MyNetDiary and PlateAI with Runkeeper on iOS

Using MyNetDiary and PlateAI with AllTrails on iOS

Using MyNetDiary and PlateAI with Strava on iOS

Using MyNetDiary and PlateAI with Nike Run/Training Club apps on iOS

Using MyNetDiary and PlateAI with Peloton on iOS

Using MyNetDiary and PlateAI with Pacer on iOS

Using MyNetDiary and PlateAI with MapMyRun on iOS

My Tracker (Fitbit, Garmin, Withings) reduces available calories after sync!

Garmin Workout and Active Calories

Garmin calories don't match

Android Samsung Health sync

Fitbit Active Calories

Using MyNetDiary or PlateAI with Polar Flow on Android

Using MyNetDiary and PlateAI with Oura on Android

Using MyNetDiary or PlateAI with Runkeeper on Android

Using MyNetDiary and PlateAI with Pacer on Android

Using MyNetDiary or PlateAI with Peloton on Android

Using MyNetDiary and PlateAI with Nike Run/Training Club apps on Android

Using MyNetDiary and PlateAI with Strava on Android

Supported Garmin Models

Supported Fitbit models

Using MyNetDiary or PlateAI with Oura on iOS

Garmin delay in sync or broken linking

My new weight entry will not remain, it reverts to another numeric value

Why is My Heart Rate Data from Fitbit/Garmin Missing or Not Syncing Properly?

Garmin's Verify Link button disappeared

How to let the MyNetDiary and PlateAI to "read" my daily steps data automatically?

How to set up MyNetDiary and PlateAI to "read" my body weight measurements from a third-party app?

Syncing Glucometer Data via Android Health Connect

Should I log exercise separately if I link to Fitbit, Garmin, or Withings?

Complex Exercises. Customized Workout

Customizing Apps

Tracking While Pregnant or Breastfeeding

More Body Measurements and Custom Trackers

Allergens tracking

Selecting nutrients to track

Fluoride Tracking

Touch ID, Face ID, and PIN Code

Meal Photos

Dashboard pull-down statistics - flames

Macronutrient Targets Changing from Day to Day

Why does the calculated Calorie Budget become less than my BMR?

Primary and Secondary Nutrients

Linking a Blood Pressure (BP) Monitor

Updating Height, Date of Birth, and Activity Level

Fixing Start Weight or Start Date

Ketones Testing

How do I track medications?

Creating Custom Recipes and Custom Meals

Hiding Body Weight

Recommended calories are too high for me

Adding exercise to calorie budget

Medication reminders

Setting Specific Macronutrient Targets

Tracking Body Temperature

Timestamping

Can I use metric units and European date format?

Adding Foods to Favorites

Change week start

Tracking Symptoms, Tests, and Anything Else

Water Reminders

My budget changes when I change target date

Keeping Daily Notes

How to set an allergy in MyNetDiary to avoid specific suggestions

How do I get to view my weight chart?

Switch between calories and kilojoules

Auto food logging

How to Change Your Diet Type

Oxalate journaling

Can the app sync with smart weighing scales?

How to switch between Sodium milligrams to Salt grams?

How to Log Steps Data

How to Change the Weekly Weigh-In Day for Advanced Autopilot

Are the numbers in the Calorie Analysis and Single Nutrient Analysis sections accurate?

How to Customize Meal Types

Understanding AutoPilot Weight Maintenance

How to Change Your Check-In Day in Advanced AutoPilot

How can the Android app automatically track my steps?

How can the Android app track my exercises automatically?

Understanding Popular vs. Common Nutrients

Should I Enable Adding Exercise Calories When Using Advanced AutoPilot?

Water Tracker: Switching Between Fluid Ounces and Milliliters

How to disable AutoPilot

Macros I change in plan revert to another number on the Dashboard

Android Technical Issues

Location of Charts

Wear OS App (MyNetDiary and PlateAI smartwatch app)

How to quickly delete food entry

Vitamins and Supplements tracking on Android

iOS Technical Issues

Apple Health

Apple Watch Complications

iOS Health daily steps import problems

iOS app download stuck or frozen

Watch app widget, screens, and navigation

Apple Watch sync

Getting Active and Resting Calories from iPhone Health App

Built-in GPS Tracker

Home Screen widget (iOS 17)

iOS Sleep records discrepancy

Updates of iOS apps on the App Store

iPhone camera access by MyNetDiary

Lock Screen widget

Apple Watch App Installation

Red dot/badge on the Me tab

Notifications are displayed even though reminders are turned off

Downloading older versions of the app

Customizing food search tabs (favorites, recipes, and more)

Restoring Previously Purchased Premium subscriptions

Double charge for iOS Premium Subscription

Touch ID stopped working after update!

Health App Workout Sync Troubleshooting

Premium Trial on iOS

Home Screen - customize/turn off

I've setup iOS Family Sharing but my family member still cannot get free Premium while attempting to restore MyNetDiary iOS Subscription

Shut off the food photos on the Food Entry screen

How to find the food I had before?

No reminder sounds, reminders are not displayed

Exercises are not added to the budget, even with 'Add Exercise' feature turned on!

How to get daily total calorie intakes sorted by date in descending order?

I constantly see Re-Sign In popup screen each time I open the app

Moving Trackers and Measurements Tabs to My Health

Sign In with Apple ID vs. Sign In with Email ID

Garmin Won’t Link – iPhone Loop Fix

iOS Health app's workout does not appear in MyNetDiary

Technical Issues

Cannot Access My Account

Step Bonus

Step Bonus was subtracted

Barcode Scanning Doesn't Work

Barcode scanner finds the food with different name

Barcode Scanner Buttons

Barcode stays black

After reinstalling the app, will all my data sync back to the app on my phone?

Downloading MyNetDiary and PlateAI on smartphone or tablet

Nutrients Totals Don't Match

Auto-Correct for Food Names

Weekly Analysis Button is gone

Creating a MyNetDiary or PlateAI account (for backup and sync)

Removing amount suggestions

Maintenance Calories vs. Calorie Budget

How can I find my account name?

Resolving Autopilot Issues: Calorie Budget Below BMR

Fixing Advanced Autopilot Calculation Errors

My timezone gets changed

Forgotten Password or Account

Copying meals from yesterday

Web recipe import limitations

Complications stopped working on Apple Watch

Health Connect Exercise shows 0 calories

How to Log Exercises in MyNetDiary and PlateAI

How to manage my Notes in the web?

Adding Medications other than Diabetic Meds

Access Old Account on a New Phone

Using the app without Internet connection

How to switch between the Dark and Light modes?

Sign In to MyNetDiary or PlateAI account: Merging and Switching Accounts

Rounding Totals of Foods, Meals, and Daily

Tracking A1c

Differences between Calorie Budget and Analysis

Blood Pressure and Heart Rate tracking

Can I have the previous version of the app?

I am unable to download the app

Data export

All data is lost after reinstalling/updating/changing phone

Change Credit Card Info

I noticed an invalid or missing nutrient in the food

Missed Promo Offer in the App

Can I use Android app with Apple sign-in?

My phone isn't syncing with my iPad/tablet/computer/laptop

Sign In with Google ID vs. Sign In with Email ID

An error that the required for scanning barcode libraries is missing in Google Play services

The app shows my subscription expires in three days even though I just paid via Google Play Store

How can I stop getting double workouts (duplicated exercises?)

Migrating your data from the MyFitnessPal Android app

Sign In with Facebook ID vs. Sign In with Email ID

Water Conversion Calculator

Troubleshooting Check-Ins Issue

How to email my report to someone?

The old weight record reappears after deleting it via Fresh Start

MyNetDiary Diabetes

Low Carb, Diabetes, and Blood Glucose

Glycemic Index (GI) and Glycemic Load (GL)

Repeating Blood Glucose (BG) Reminders

Changes to Carb Counting Methods and Removal of DiabetesCarbCount (DCarbs)

Using Continuous Glucose Monitoring (CGM)

What are Net Carbs?

Can I track net carbs and sugar alcohols?

Foods not found with Diabetes tracking!

Missing Carbs Info

Diabetes and other types of tracking on the website and phone vs. on the phone only

Blood glucose ranges and highlight colors

How to print my Blood Glucose readings?

Can I let our app "read" the data from my glucometer?

Copy Medication or Insulin Dose from Previous Day

Professional Connect

How to activate Professional Connect

Professional Pack

Professional Directory Registration

I'm a health professional. How can my client email me the food report?

How do I show my records in MyNetDiary and PlateAI to my dietitian, doctor, or trainer?

I'm a health professional. How can MyNetDiary and PlateAI help me work with my clients?

How to find a health professional?

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