There are several reasons why you may not be able to access your account. The most frequent (covering 99% of all cases) will be explained here.
Email does not exist
Usually happens when the user:
We cannot help you recover the data in this case, unless you somehow remember the UserID or purchased Premium via Google Play\Apple. That is why we always stress the importance of creating an account for long-time users. If that is your case - please create a new account on mynetdiary.com and Sign In your app with new credentials. Premium Membership can be restored on iOS. On Android it should restore automatically.
We can try locating the account with:
- a) UserID (located under Support in your app or mynetdiary.com).
- b) A Premium Membership purchase receipt from Google Play (GPA number) or Paddle (if purchased on the website).
Forgotten Password
Please refer to the the following article. We can also provide a direct password reset link at support@mynetdiary.com if the method described in the the aforementioned article does not work for some reason.
None of the Above
If you are 100% sure you have created the account before and entering the correct password, please write to support@mynetdiary.com with either
- a) UserID (located under Support in your app or mynetdiary.com).
- b) A Premium Membership purchase receipt from Google Play (GPA number) or Paddle (if purchased on the website).
- c) Your email used for the account.
It is possible you've made a typo when creating the account and the database now remembers it with a slightly different email. We can try to search for it.