Suppose the client has the weight data for a few last weeks and wants to erase it using the Fresh Start with enabled "Delete Weigh-Ins Before new Starting Date" slider. In rare cases, these previous weight records may reappear after that. The described scenario may happen because the person sets up automatic readings of body weight measurements from other sources.
MyNetDiary or PlateAI, connected to another app, may automatically and constantly read body weight measurements from Apple Health, Health Connect, Samsung Health, Withings, Garmin, Fitbit, or another third-party app. Thus, the issue.
Every new sync session will continue the unwanted reappearance of the erased weights. Connected to another app, MyNetDiary and PlateAI must verify and update all the weigh-ins for the last two weeks (while establishing the new link, during the first synchronization, MyNetDiary checks and retrieves the missing data for the last month). If MyNetDiary finds a discrepancy (e.g., some weight record is missed in MyNetDiary but exists on the source), it will upload the missing data to the same date again.
Two possible solutions:
- Wait for two weeks and then use Fresh Start with enabled "Delete Weigh-Ins Before new Starting Date" option. The new Starting Date must be two weeks ago or before that day. If so, MyNetDiary or PlateAI won't "overwrite" the deleted previous records during the subsequent sync sessions.
- Revoke the active integration. After that, use the Fresh Start with enabled "Delete Weigh-Ins Before new Starting Date" option. It won't overwrite the erased weight history because of the disabled connection with a third-party app.