The Check-In feature in MyNetDiary and PlateAI AutoPilot is designed to help you manage your progress. On your scheduled Check-In day, a Check-In prompt will appear at the top of your Dashboard or Home screen. If you choose to skip or ignore the Check-In, this item will stay visible for up to three days after the scheduled day. However, once you tap the green "Check In" button on the Dashboard and complete the process by pressing "OK" on the AutoPilot Check-In screen, the prompt should immediately disappear.
If you notice the Check-In item lingering even after completing these steps, it could be a sign of an issue. In such cases, it’s important to double-check that you’ve followed all the steps correctly. First, tap "Check In" on the Dashboard, go through the Check-In process, and ensure you press "OK" at the end. If the problem persists, taking screenshots or videos of the issue is a great way to provide context. For example, capture the Check-In prompt still being visible after you've tapped "OK" or any other unusual behavior, like error messages.
Additionally, you can upload diagnostic data directly through the app by going to the Support & FAQs section at the bottom. Tap "Upload Diagnostics," select the Data & Logs option, and confirm the upload by replying to your support email. Sharing these screenshots, videos, and diagnostics with the support team will help us investigate the issue further.
In most cases, if a Check-In is skipped or ignored, it’s normal for the prompt to remain visible for three days before disappearing on its own. However, if you've completed the Check-In and it’s still visible, submitting details about what you’re experiencing, along with any supporting visuals, will ensure our team can provide the best assistance.
This should help clear up any confusion and guide you on what to do if you face any Check-In-related issues in the future.