General Troubleshooting for Advanced Autopilot

Calories, Macros, and GoalsUpdated July 30, 2025

If Advanced AutoPilot turns off unexpectedly or misreads your weight, weigh yourself consistently, first thing in the morning after using the restroom. Choose a slower weekly rate in My Weight Goal & Plan > Weight & Calories, log food accurately with a food scale, and remember that trend weight smooths daily changes. You can also switch to Basic AutoPilot.

Q: How can I troubleshoot issues with the Advanced Autopilot feature?

A: If you're experiencing issues with the Advanced Autopilot feature, such as unexpected turn-offs, weight tracking discrepancies, or frequent updates to nutritional information, follow these steps and suggestions to improve your experience.

Example Scenario: A User's Experience

A user paid for the subscription to use the Advanced Autopilot feature but encountered several issues:

  • Weight Tracking Discrepancies: The system misinterpreted the user's weight data, particularly with multiple weigh-ins within a week.
  • Frequent Turn-offs: The Advanced Autopilot feature turned off unexpectedly.

Suggested Workarounds

  1. Consistent Weigh-ins:

    • Problem: Inconsistent weigh-ins can lead to inaccurate trend weight calculations.
    • Solution: Weigh yourself consistently at the same time and under the same conditions.
    • Tips: Weigh yourself first thing in the morning, after using the restroom, and before eating or drinking.

  2. Adjust Weekly Weight Loss Rate:

    • Problem: The system might adjust maintenance calories too aggressively if the weight loss rate is set too high.
    • Solution: Choose a slower weekly weight loss rate.
    • Steps:
      1. Go to "My Weight Goal & Plan" > "Weight & Calories" in the app.
      2. Select "Weekly Rate" and choose a slower rate

  3. Accurate Food Logging:

    • Problem: Inaccurate food logging can affect the system's calculations.
    • Solution: Use a food scale to ensure accurate logging of food intake.
    • Tips: Measure all ingredients carefully and log every meal and snack accurately.

  4. Understand Trend Weight:

    • Problem: For some users, the trend weight that affects adjustments may be unclear.
    • Solution: Trend weight benefits for long-term weight management.
    • Explanation: Trend weight smooths out daily fluctuations, preventing drastic changes in calorie recommendations based on short-term weight changes.

  5. Switch to Basic Autopilot:

    • Problem: Advanced Autopilot's trend weight calculations can cause unexpected turn-offs if weight data fluctuates.
    • Solution: Switch to the Basic Autopilot feature for more straightforward adjustments.
    • Steps: Go to the AutoPilot Settings and choose the Basic AutoPilot.


Implementing these workarounds can provide a more stable and satisfactory experience with Advanced Autopilot feature. Consistent data input, understanding the system, and effective use of available tools are key. If issues persist, please contact our tech support team for further assistance.

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