The cancellation procedure depends on where you purchased the subscription.
Subscriptions Purchased on the Website
If you purchased a Subscription on the website, you could cancel your subscription via the Settings - Membership webpage.
Refunds
For new subscriptions purchased through the website, we offer a 14-day money-back guarantee with a full refund. Refund requests are typically processed by our support team within two business days.
To initiate a refund, please send us a support request from your account through the website or the mobile app.
Subscriptions Purchased on the App Store
Only you, the user, can cancel a subscription purchased through the App Store. App developers do not have access to the App Store billing system and therefore cannot cancel subscriptions on your behalf. To cancel, please use your iPhone’s Settings app:
Please see Apple's support article for additional information and instructions.
Refunds
Everything about App Store subscriptions is entirely managed by Apple - including charging, charging for trials, renewals, and refunds.
This may look inconvenient, but this is Apple's decision - they want to own the billing experience and don't let app developers anywhere near it. The bright side is that no dishonest app developer can ever charge, overcharge or double charge on the App Store - Apple keep its customers safe.
Please see Apple's support article iOS App Store Refunds for detailed information on getting a refund.
Please notice the Apple's refund policies vary country-by-country, see policies specific to your country. To identify your Apple ID used for the purchase of iOS App or iOS Subscription, see the related article provided by Apple.
Subscriptions Purchased on Google Play
Premium subscriptions purchased on Google Play can be canceled by you or us. To cancel:
- On your Android phone or tablet, open the Google Play Store.
- Check if you are signed in to the correct Google Account.
- Tap Menu and then Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
Refunds of Google Play Subscriptions
For recent purchases on Google Play, we might be able to process a refund if requested. Please forward us the email with order receipt that was sent to you by Google Play.
Note for any subscription:
If you cancel your subscription, you will still have full access to all the features until the end of your paid period.