Plans, Billing, and Subscriptions

Use this topic when you are choosing a plan, changing a subscription, or checking a payment. It explains what Free, Premium, Premium Plus and Lifetime Premium include, with help for cancellations, refunds, gift codes and Family Sharing. Start here if you paid but cannot see your subscription, or think you were charged twice. Some articles also explain Premium diets, menus and recipes. For sign-in trouble or connecting a tracker, use the troubleshooting or syncing topics.

31 articles

Compare plans and what is free

Use when you want to know what Free, Premium, Premium Plus and Lifetime Premium include, or what they cost.

Buy, upgrade, or change a plan

Use when you want to buy Premium, move to Premium Plus or Lifetime Premium, or switch from monthly to annual.

Discounts, promo offers, and gift cards

Use when you want a lower price, missed an offer in the app, or have a gift card code to apply.

  • Purchasing MyNetDiary with a discount

    Get Premium at a lower price through in-app discounts or discounted Gift Card codes, and learn how to apply the codes on the website.

  • Missed Promo Offer in the App

    Ask support to look for a promo offer you missed in the app, and know what to put in your email so they can check your account and region.

  • Is there a discount for Lifetime Premium?

    Check in the mobile app whether a Lifetime Premium discount is active for you, and learn what support can and cannot do about expired offers.

  • How to Apply a Gift Card Code

    Redeem a Premium gift card code on the website, and learn why the mobile app cannot do it and how extra cards extend your Premium.

Cancel or manage a subscription

Use when you want to stop a renewal, or need to know how a subscription is billed and renewed.

  • Canceling a Subscription

    Cancel a Premium subscription bought on the website, in the App Store or on Google Play, and see how refunds differ for each place you paid.

  • Managing iOS Subscriptions

    Stop an App Store subscription from renewing using the Settings app on your iPhone or iPad, and find out who handles refunds for these purchases.

  • Managing Android Subscriptions

    Stop a Google Play subscription from renewing using the Google Play Store app on your Android phone, and know how long access lasts after you cancel.

  • Managing Website Subscriptions Free

    Learn how a subscription bought on the website renews, how the payment is processed, and what the money-back guarantee covers for new users.

  • Subscription Renewal Notifications Free

    Information about payment notifications

Refunds and payment problems

Use when you want your money back, paid but see no upgrade, or think you were charged twice.

Family Sharing

Use when you want to share a subscription with your family, or sharing does not work.

Premium diets, menus, and recipes

Use when you want to find or set up Premium diets, menus and recipes, or keep recipes after a downgrade.

  • Premium Diets

    Pick, switch or turn off one of the ten Premium diets on the Diet Tools screen of the iPhone or Android app, since the website cannot set one.

  • Premium Menus

    Find the 7-day meal sets in the app, and learn how to log them, add them to the Meal Planner or send their ingredients to your Shopping List.

  • Premium Recipes

    Find dietitian-made recipes for low-carb, keto and other diets from three places in the app, and filter them by ingredient or diet.

  • Will I lose access to the recipes if I do not renew my subscription?

    Learn which recipe tools lock after you downgrade from a subscription, and know that your own Custom Recipes stay available.

More in this topic

Common questions about Plans, Billing, and Subscriptions

How do I cancel my subscription?

Cancel where you bought it. On iPhone, use Settings > your name > Subscriptions. On Android, open Google Play > Payments & subscriptions > Subscriptions. For website purchases, use the Membership page in your website Settings. After canceling, you keep full access to all subscription features until the end of your paid period.

Is MyNetDiary free to use?

Yes. The free mobile apps and website include many tracking, planning, and analysis tools that cover the basics of healthy weight loss. There are no ads or sponsored stories, user information is never sold, and creating an account is optional. Premium is an optional upgrade with more advanced and personalized tools.

Can I switch from a monthly to an annual subscription?

Yes, and the steps depend on where you subscribed. On iPhone, open Settings > Subscriptions, select the subscription, and choose the 1-Year plan. On Google Play, cancel the monthly plan, wait for it to expire, then buy the annual plan. On the website, cancel, wait for the renewal date, then subscribe to the new plan.

I paid for Premium but it isn't showing in my account. What should I do?

First restart your phone and make sure you are signed in to the account you purchased with, since Premium belongs to your account and works across iOS, Android, and the website. If it still doesn't appear, email support@mynetdiary.com with a copy of your purchase receipt and the support team will help activate it.

Did Not Find It?

Email support@mynetdiary.com or send a request from the app under Me, then Support. Most replies within one business day.

Contact Support