Health App Workout Sync Troubleshooting

MyNetDiary and PlateAI can import workouts and workout calories recorded by Apple Watch and fitness apps, such as MapMyRun, Runkeeper, and others. If you don't see workouts being imported into the app, please follow the step-by-step instructions below:

  • Make sure your iPhone has iOS 8.3 or later.
  • Do a workout, record it with the other fitness app or Apple Watch.
  • Open the Health App on your iPhone, go to Health Data tab, then Fitness, then Workouts and confirm that you see in the Health App the workout you just did.
  • Make sure that the Health App allows our app to read workout data: in the Health App go to Sources tab, tap on "MyNetDiary", scroll to the bottom to "Allow MyNetDiary to Read Data" section and turn on "Workouts". If you don't see MyNetDiary or PlateAI on the Sources tab, proceed to the next step (enabling Health App sync), which should automatically add our apps to Sources.)
  • Make sure Health App sync is enabled in MyNetDiary or PlateAI: in the app go to the Settings screen, then "iOS Health App Sync" screen, then turn sync OFF (if it was ON) and then back ON. If you get prompted to allow access, make sure you allow MyNetDiary or PlateAI to read workouts.

After you've successfully done all the steps above, you should see the workout imported into MyNetDiary the next time you open MyNetDiary and PlateAI app.

Please note that our apps allow specifying minimum workout calories for import, 20 calories by default. Some health apps, such as Human, record every movement as a small workout, often with 3, 5 or 10 calories, resulting in dozens and hundreds of such "workouts" per day. The minimum workout calories setting in MyNetDiary allows you to skip such "workouts". If you see workouts in the Health App with fewer calories than the minimal calories setting in MyNetDiary or PlateAI app, these workouts will not be imported. If you would like to import workouts with fewer than 20 calories, please adjust the minimal number in the app's iOS Health App Sync setting's.

Also, please note that MyNetDiary and PlateAI import workouts for the last 7 days.

Finally, please note that importing daily step count from the Health App (including steps recorded by Apple Watch) is different from workout import. Imported step counts are stored separately from exercise and workouts. With Premium, you can also enable "Step Bonus" calories, to record them as an additional exercise and adjust your daily food calorie budget.

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