MyNetDiary and PlateAI support easy, automatic synchronization of user data between different devices, as well as access and online tracking at the mynetdiary.com website.
To do that, you must create an account and be signed in to this account on all devices you want to sync. If you wish to access your data online at the mynetdiary.com website, you must sign in to your account online at Sign In page.
MyNetDiary and PlateAI Account
Using Already Existing Account
First, double-check that you have created an account. Unlike other diet apps, MyNetDiary and PlateAI value your privacy and do not require account creation. If you don't want to back up your data, or if you don't need multi-device or website sync, you can use the apps without an account.
Please see How can I find my account that I created? support article for detailed instructions.
Create Account, If Not Created Yet
If you haven't created an account yet, you need to do this on your device, where you track your diet in the MyNetDiary or PlateAI app. You need to do this before going to the other device or online. Please see Creating an account.
Synchronizing and Updating Data
Once you are signed in with the same account, changes made on one device or online will automatically appear on another, or vice versa.
The only tricky thing is when you are looking at and changing the same day on several devices simultaneously. In that case, to see changes made on another device, you need to refresh the day - go to another day and then back.
Troubleshooting Synchronization
Poor Internet Connection
The most frequent problem is not working or a poor internet connection. There is not much to do except for ensuring the connection is good.
Different MyNetDiary and PlateAI Accounts
If the internet connection is good, but you see completely different data on your devices, or you have a Premium account on one device and a free account on another, you are most likely signed in to different accounts.
This may happen if you use a mobile app without an account and then, instead of creating an account in the mobile app first, you go to the mynetdiary.com website or your new device and create a brand new account. A mobile app on a new tablet or the website wouldn't be linked to your existing data if you made a new account there instead of signing in with the same account. A newly created account will not be the same as the data on your mobile phone.
Please check our Where is located my User ID number? article to double check this issue. If the user ids you see are different, it means you use several accounts.
In this case, you can merge them into a single account used by all devices and online. Please see Sign In to My Account: Merging and Switching Accounts for detailed instructions.
In case you cannot create an account or cannot get synchronization to work, please send us a support request from the app or reach out to us at support@mynetdiary.com.
Please check our Data Sync Troubleshooting video for more guidance.