Getting Started

Use this topic when you are new to MyNetDiary or moving your diary from Lose It! or Cronometer. Start with whether calorie counting works and what the app offers; return here if you logged food on the wrong day or need support. You can also check the minimum age, the referral program and where to get dieting advice. For detailed food entry instructions or subscription changes, go to Logging Food or Plans, Billing, and Subscriptions.

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Still deciding if this is the right food diary

Use when you are still deciding whether MyNetDiary is right for you, or want to know the minimum age.

  • What makes our apps the best online food diary?

    See what sets the apps apart: a large food database, evidence-based guidance, a free barcode scanner, recipe tools, integrations and dietitian connections.

  • Does calorie counting work?

    Learn why tracking calories in a food diary works, with a pointer to member success stories and a Getting Started video for new users.

  • Minimum age to use our apps

    Check the minimum age to use the apps and how the App Store and Google Play content ratings relate to the Terms of Use rules.

Move your data from another app

Use when you used Lose It! or Cronometer before and want your weight and exercise data here.

Fix diary entries, set calories or refer a friend

Use when you logged food on the wrong day, want to set your own maintenance calories, or ask about the referral program.

Get help, advice and support

Use when you need to reach support, ask for diet or health advice, or find out about weigh-in meetings.

  • Getting Support Free

    Contact support through the app, website or email, and include diagnostics and your UserID to help the team investigate your issue.

  • Getting Dieting/Health Advice

    Get diet and health advice from the Community forum and Registered Dietitians, and know why it does not replace a doctor's advice.

  • Do you have weigh-in meetings?

    Learn that there are no weigh-in meetings and how to get support and motivation instead from the online Community, forums and groups.

Common questions about Getting Started

How do I contact MyNetDiary support?

Use the Support tab in the app or on the website, or email support@mynetdiary.com. Tap Upload Diagnostics on the Support page when you send a request, and include your UserID if you write by email. There is no phone support, and phone messages are not answered or returned. Replies arrive within a reasonable timeframe.

Can I set my own maintenance calories?

Yes. Weight Maintenance Calories default to the EER method, which uses age, biological sex, activity level, weight, and height. A subscription lets you switch to RMR, BMR from body fat percentage, or BMR from the Mifflin-St Jeor equation, and Premium-level users can enter a custom value.

How do I move my data from Lose It! or Cronometer?

Link both apps to the same health hub. In Lose It! or Cronometer, allow writing to Apple Health (iOS) or Health Connect (Android) and leave reading off to avoid sync conflicts. Once this app is linked to the same hub, your weight and workout data imports automatically.

How old do I have to be to use MyNetDiary?

You must be at least 13. Users between 13 and 18, or the age of majority where they live, may use the service only with a parent or legal guardian's consent and supervision. Store ratings may allow younger downloads, but they do not override the Terms of Use, which prohibit children under 13.

Did Not Find It?

Email support@mynetdiary.com or send a request from the app under Me, then Support. Most replies within one business day.

Contact Support