Devices and Syncing

Use this topic when you want another app or device to send data to MyNetDiary, or when that connection stops working. It covers trackers such as Fitbit, Garmin and Withings, health services including Apple Health and Health Connect, and apps such as Strava and Peloton. You will also find help with tracker calorie differences and moving data from MyFitnessPal. For diary syncing between your own phones or computers, use Troubleshooting and Known Issues.

Connect phone health apps and use Apple Watch

Use when you want to connect Apple Health, Health Connect or Samsung Health, use Apple Watch, or fix imported data.

Garmin

Use when you want to link a Garmin tracker, check which Garmin models work, or fix Garmin data that is late, missing or different.

Fitbit and Google Health

Use when you want to link Fitbit, check which Fitbit models work, or fix a Fitbit or Google Health link that is not syncing.

Withings and smart scales

Use when you want to connect Withings or a smart scale, share a family scale, import weigh-ins or understand Withings calories.

Connect other iPhone activity apps

Use when you want to import activity from supported iPhone apps or understand why Pacer cannot send activity to your diary.

Import activity from other Android apps

Use when you want workouts or steps from Peloton, Nike, Oura, Whoop or another Android app to appear in your diary.

Which devices work, and what to do when sync stops

Use when you want to know whether your device or app can connect, or when tracker data does not arrive.

Track workouts and import MyFitnessPal records

Use when tracker calories affect your budget, you need help logging workouts, or you want to import MyFitnessPal weight records.

Common questions about Devices and Syncing

Why isn't my Garmin or Withings syncing?

For Garmin or Withings, first check in a browser that your tracker has recently uploaded data to the vendor's website; MyNetDiary downloads it from there. Then check the link status in MyNetDiary and reconnect if disconnected. If syncing still fails after these checks, send a support request.

Which fitness trackers and apps can I sync with MyNetDiary?

You can link Garmin and Withings directly, which requires a subscription. Any other tracker or app can sync through Apple Health on iPhone or Health Connect on Android, both available with free membership, as long as the device sends its data to that hub. If your device cannot send data to a hub, no sync is possible.

How do I transfer my MyFitnessPal data to MyNetDiary?

In MyFitnessPal, open More > Apps and Devices and choose Apple Health on iOS or Health Connect on Android. Allow MyFitnessPal to write data but leave reading off to avoid sync complications. If MyNetDiary is linked to the same hub, exported weight and workout data should import automatically.

Should I log exercise myself if my tracker already counts it?

No. If your tracker records the workout and includes its calories in the daily total, logging it again double-counts the calories. If the tracker missed the activity, either log it in the tracker's app so it syncs, or log it directly in MyNetDiary, but never both.

Did Not Find It?

Email support@mynetdiary.com or send a request from the app under Me, then Support. Most replies within one business day.

Contact Support